tck999 Privacy Policy

1. Data Controller

tck999 acts as the data controller in respect of all personal data collected through the tck999 platform. As data controller, tck999 is responsible for determining the purposes and means by which your personal data is processed. All data-related enquiries, access requests, and complaints should be directed to our support team at [email protected].

tck999 operates as an online entertainment platform serving players in Bangladesh. All processing activities described in this Policy are carried out in connection with the delivery of casino games, live dealer tables, sports betting, and slot gaming services to registered Members.

2. Information We Collect

2.1 Information You Provide Directly

When you register a tck999 account or interact with our services, you may provide the following categories of personal data:

• Identity data: Full name, date of birth, gender, and a copy of government-issued identification (National ID card, passport, or driving licence) submitted for KYC verification.
• Contact data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
• Account credentials: Username and encrypted password. tck999 does not store passwords in plain text.
• Financial data: Payment method details including bKash wallet number, Nagad account number, Rocket account, Upay account, or bank account details used for deposits and withdrawals. tck999 does not store full card numbers or full mobile banking PINs.
• Communications data: Any messages, complaints, support tickets, or correspondence you send to the tck999 support team.

2.2 Information Collected Automatically

When you access the tck999 platform, certain technical and behavioural data is collected automatically through cookies, log files, and similar tracking technologies:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, betting history, session duration, click patterns, and navigation paths within the platform.
• Transaction data: Records of all deposits, withdrawals, bets placed, games launched, and bonus redemptions associated with your account.
• Location data: General geographic location inferred from your IP address. tck999 does not collect precise GPS location data from your device.

2.3 Information from Third Parties

tck999 may receive limited personal data about you from third parties in the following circumstances:

• Payment processors such as bKash, Nagad, Rocket, and Upay may share transaction confirmation data to reconcile deposits and withdrawals.
• Identity verification and KYC service providers may share the outcome of document checks performed on our behalf.
• Fraud prevention partners may share risk signals associated with specific device fingerprints or payment instruments.

3. How We Use Your Information

tck999 processes your personal data only where we have a lawful basis for doing so. The primary purposes for which we use your data are set out below:

4. Legal Basis for Processing

tck999 relies on the following legal bases when processing your personal data:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML requirements, age verification, and the retention of financial records.
• Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud, improve our services, and manage responsible gaming obligations — provided these interests are not overridden by your privacy rights.
• Consent: Processing carried out only where you have given explicit consent, such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing Your Information

tck999 does not sell your personal data. We share data with third parties only in the limited circumstances described below:

5.1 Service Providers

We engage carefully selected third-party service providers who process data on our behalf and under our instruction. These include game content providers (such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi), KYC and identity verification partners, payment processing partners, and IT infrastructure and security providers. All such providers are contractually obligated to process your data securely and solely for the purposes we specify.

5.2 Payment Partners

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a participating bank such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank, limited transaction data is shared with the relevant payment provider to facilitate and reconcile the transfer. Each payment partner operates under their own privacy terms, which we encourage you to review independently.

5.3 Legal and Regulatory Disclosure

tck999 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required by applicable law, or where such disclosure is necessary to protect the safety and security of our Members or the Platform. In such cases, tck999 will disclose only the minimum data necessary to satisfy the legal requirement.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the tck999 business, personal data held by tck999 may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. Affected Members will be notified of any material change to data controller responsibilities.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. tck999 uses cookies and similar technologies (such as local storage, session tokens, and device fingerprinting) to operate the platform, remember your preferences, maintain your login session, and analyse platform usage.

6.2 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session management cookies that keep you logged in during your visit. They cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: Collect anonymised data about how Members use the platform — which games are most popular, how long sessions last, and where technical errors occur. This data is used to improve the platform.
• Functionality cookies: Remember your account preferences, such as your preferred language, deposit method, or notification settings, so you do not need to re-enter them on each visit.
• Security cookies: Help tck999 detect and prevent fraudulent login attempts, account takeovers, and suspicious activity on the platform.

6.3 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the tck999 platform and some features may not operate as intended. Strictly necessary cookies cannot be disabled as they are essential for secure platform operation.

7. Data Retention

tck999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and financial record-keeping obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your membership and for a minimum of five years following account closure, in accordance with AML and KYC record-keeping requirements.
• Transaction and betting records: Retained for a minimum of five years from the date of the transaction.
• Support correspondence: Retained for three years following the resolution of the relevant query or complaint.
• Marketing preferences and opt-in records: Retained for the duration of your account and for one year following account closure.
• Technical and usage logs: Retained for up to 12 months in aggregate, anonymised form for platform improvement purposes.

Where data is no longer required for any lawful purpose, tck999 will securely delete or irreversibly anonymise it in accordance with our internal data retention procedures.

8. Data Security

tck999 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the tck999 platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls ensuring that only authorised tck999 personnel can access personal data, and only to the extent required for their specific role.
• Regular security assessments and penetration testing of the platform infrastructure.
• Multi-factor authentication options available to Members to protect account access.
• Monitoring systems designed to detect and alert on unusual access patterns or potential data breaches.

While tck999 takes data security seriously and employs industry-standard protections, no platform can guarantee absolute security against all potential threats. In the event of a data breach that poses a risk to Members, tck999 will notify affected individuals without undue delay and take all reasonable steps to mitigate the impact.

9. Your Privacy Rights

As a Member of the tck999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected].

• Right of access: You have the right to request a copy of the personal data tck999 holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated. You may also update certain account details directly through your account settings.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to any overriding legal obligations requiring tck999 to retain specific data (e.g., AML record-keeping requirements).
• Right to restrict processing: You may request that tck999 limit its processing of your personal data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where tck999 relies on consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to tck999's processing of your personal data based on legitimate interests, including for direct marketing purposes. Upon receipt of a valid objection to marketing, tck999 will cease processing your data for that purpose immediately.

tck999 will respond to all valid privacy rights requests within a reasonable timeframe, typically within 30 days. In complex cases we may extend this period by a further 30 days, in which case you will be informed of the extension and the reason for it.

10. Children and Minors

The tck999 platform is strictly intended for adults aged 21 years and above. tck999 does not knowingly collect or process personal data belonging to individuals under 21 years of age. If we become aware that a minor has registered an account or provided personal data to the platform, we will immediately close the account, delete the associated data, and take steps to prevent further access.

If you have reason to believe that a person under 21 has accessed the tck999 platform, please contact us at [email protected] immediately so that appropriate action can be taken.

11. International Data Transfers

tck999 is operated with a primary focus on Bangladesh. Where data is processed by third-party service providers located outside Bangladesh — for example, international game studio partners or global cloud infrastructure providers — tck999 ensures that appropriate safeguards are in place to protect your personal data during such transfers. These safeguards may include contractual data protection clauses and adherence to recognised international data security standards.

12. Third-Party Links and Services

The tck999 platform may contain references to third-party game providers and payment services. This Privacy Policy applies solely to data collected and processed by tck999. It does not cover the privacy practices of third-party providers such as bKash, Nagad, Rocket, Upay, Pragmatic Play, Evolution Gaming, or any other partner. tck999 encourages Members to review the privacy policies of any third-party service they interact with independently of the tck999 platform.

13. Changes to This Policy

tck999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made, tck999 will update the "Last updated" date at the top of this Policy and, where appropriate, notify registered Members via their registered email address.

Your continued use of the tck999 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. We encourage you to review this Policy periodically to stay informed about how tck999 protects your information.

14. Contact and Complaints

If you have any questions, concerns, or complaints regarding the way tck999 handles your personal data, please contact our support team in the first instance:

Support Email: [email protected]

tck999 is committed to resolving all privacy-related concerns promptly and fairly. We will acknowledge receipt of your query within two business days and aim to provide a substantive response within 14 business days. If you are not satisfied with the outcome of your complaint, you may seek further recourse through applicable regulatory channels.